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The latest on the company’s network problems

Erie Insurance Chairman Thomas Hagen honored for his service to the community

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Hear from Erie Insurance Chairman Thomas Hagen as he is honored by friends at the Bayfront Convention Center in Erie

Greg Wohlford, Erie Times-News

Erie Insurance customers in 12 states and Washington, D.C. can call one of the company’s 13,000 agents with questions or concerns.

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They can also reach the company’s First Notice of Loss team if a tree falls on their roof or if their car hits a deer. That number is 800-367-3743.

The ability to reach the company by phone represents an improvement since Erie Insurance announced over the weekend that it was dealing with a network computer outage that was affecting all systems.

Not all functions can be accessed

But the company, which has nearly 7 million insurance policies in force, continued June 9 to face limitations without the benefit of a computer system.

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According to Matthew Cummings, a spokesman for the company, customers are still unable to access billing and payments through customer care.

The company’s website, only a portion of which is functioning, says “All available resources are working to restore access as soon as possible.”

Cummings declined to speculate about the nature of the problem or what caused it.

Erie Indemnity stock, which was down 1.7% for the day at 3 p.m., had been off as much as 5% earlier in the day, though there is no way to know if that decline was linked to computer’s cybersecurity issues.

The company, which had revenues of $13.2 billion in 2024, employs about 6,700 people.

Contact Jim Martin at [email protected].

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