Mumbai: BMC has unveiled a ‘Pothole QuickFix’ app, which is a more user-friendly version of its ‘My BMC Pothole Fixit’ app, as well as a WhatsApp chatbot service on 8999228999 for registration of pothole-related complaints. In the new app, citizens can lodge complaints in less than five clicks after uploading pothole photos along with geo-tagged locations. The app is available on both Android and iOS platforms. The complaint will be directed to the department concerned, which will have to resolve it within 48 hours, or else the matter will be escalated to senior officials. If the complainant is not satisfied with the action taken, he can reopen complaint. tnn
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